Frequently Asked Questions – Boo Insurance Services

Frequently Asked Questions:

Do you only work with one insurance company?

No — we’re fully independent. That means we compare plans across multiple top insurance providers, giving you unbiased recommendations based on your actual needs.

How much do your services cost?

Our help is 100% free to you. We’re paid by the insurance companies, and the commission is the same no matter which plan you choose. That means our loyalty stays with you — not the insurance carrier.

Will you still help me after I enroll?

Absolutely. We provide lifetime support. Whether you need help with a claim, reviewing your plan, or just have a question — you call us, not a 1‑800 number.

Can you help me compare all my options?

Yes. We provide clear, side-by-side comparisons based on your doctors, medications, and budget. You’ll know exactly what each plan offers and what it will cost you.

How do I know if my doctor is covered?

We personally verify every provider, specialist, and hospital you care about before you enroll — no guesswork, no surprises.

What if I take a lot of prescriptions?

We run a detailed prescription check using your actual medications and preferred pharmacy. You’ll know what’s covered and what it will cost each month.

What happens if I pick the wrong plan? Can I change it later?

We walk you through when and how you can switch plans — including Annual Enrollment, Open Enrollment, and Special Enrollment periods.

What if I get stuck with a bill or claim? Can you help?

Yes. We’ll contact the provider or insurance company for you, handle the paperwork, and resolve the issue — at no extra cost.

I’ve heard horror stories about Medicare mistakes. Can you help me avoid them?

That’s our specialty. We track deadlines, clarify costs, and simplify everything to help you avoid penalties, coverage gaps, and expensive errors.

Will I be pressured into picking a plan?

No. Our process is zero-pressure. You’ll get real answers, honest guidance, and time to decide — with no sales tactics.

Can I get help in person or over the phone?

Yes to both. We offer in-person appointments when available and detailed phone consultations — whichever fits your comfort level best.

Do you help with both Medicare Advantage and Supplement plans?

Yes. We compare both types, explain the pros and cons, and help you decide which structure fits your health and budget best.

How soon should I start planning for Medicare?

Ideally, 3–6 months before your 65th birthday or retirement. But we can help at any stage — even if you’re already enrolled and want to review or switch.

Can you help if I’m already on Medicare but want to change plans?

Yes. Whether you’re in an Advantage plan or on Original Medicare, we can help review your current coverage and see if there’s a better fit.

Is dental and vision included in these plans?

Some plans include dental, vision, and hearing — others offer only discounts. We’ll show you exactly what’s included before you enroll.

Can you help if I live part-time in another state?

Yes. We take your travel or split-residency into account and recommend plans that work in both locations when needed.

What if I already have a plan but don’t understand it?

We’ll review your current plan with you and explain it in plain English — so you know exactly what you have and what your options are.

How quickly do you respond to questions or issues?

We guarantee a response within 24 hours — 7 days a week. No long holds, no ghosting. Just real help when you need it.

Do you help with Medicaid or low-income assistance?

Yes. We’ve helped many clients qualify for programs like Extra Help or Medicaid. We’ll walk you through the process and paperwork.

Why should I trust you instead of just doing this online?

Because we do more than compare prices. We check your doctors, prescriptions, costs, and risks — then give you guidance backed by 12+ years of experience and support that doesn’t stop after enrollment.

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